Warranty & Return Policy
What is Zinus’ return policy?
Want to return? Here’s what to do.
We want you to LOVE every Zinus purchase. We know that these things can take time, therefore we have outlined our return policy below:
Refund/replacement
This item can be returned in its original condition for a full refund or replacement within 7 days of receipt. You can return this item for FREE within the allowed return period for any reason and without any shipping charges. The item must be returned in new and packed condition.
Rotating your mattress 180 degree every season will prevent uneven wear and extend mattress life.
Mattress Toppers, Bed Frames, Adjustable Bases, Living and Outdoor Furniture: 7- Days return policy. You have 7 days from the date of delivery to return your Zinus item. The items will need to remain in packed condition – with the necessary documents including proof of purchase to ensure a full refund.
Refunds will typically be generated back to the original form of payment within 7-14 business days. However, exact processing times may vary for each financial institution.
NOTE: This policy applies to products purchased at Zinushome.me covered by the Zinus Return and Exchange Policy. If you purchased a Zinus product at any of our partner sites, then your return window and conditions are defined by that specific retailer.
Zinus Warranty Policy
We call our warranty the Zinus handshake. We strive really hard for perfection, but despite our best efforts, mistakes do happen. In case there are any faults in the materials you receive or any kind of manufacturing defect, we’ll make sure you are taken care of as fast as you can say, “There’s a box on my doorstep.”
If you have any issues with our warranty or questions about your product, give us a shout. Please feel free to send an email to info@mafco-healthcare.com, and we will get back to you shortly.
The Zinus Warranty
ZINUS Mattress 10 year Worry Free Limited Warranty
Zinus 10 year limited warranty applies to all mattresses purchased as new from an authorized retailer. (Proof of purchase is a required)
Zinus warrants your mattress against defects in workmanship and materials. Your mattress will be replaced or you will receive a prorated refund, at our option, should your mattress be found defective because of faulty workmanship or structural defects. It is understood that warrantable defects do not include the normal increase of softness in the foam that can occur during normal break in, or in the case of visco-elastic memory foam, a lessening of the gradual recover aspect of the foam, of which such lessening, should it occur, does not reduce the continual pressure reducing and pressure relief properties of the mattress. It is incumbent on the consumer to maintain a proper foundation to provide the appropriate support for the mattress to maintain this warranty. Use of improper foundations, platforms or other bases upon which the mattress is placed, may result in damage to the product.
The warranty will be voided if an improper base is used that causes the mattress to fail. This warranty does not cover any deterioration of the foam that results in an indentation of less than 1.5 inches, not associated with a sag in the foundation, box spring or platform or mattress. If a defect appears during the duration of this warranty, we will, at our option, either replace the mattress or provide a prorated refund. Only the piece or part determined to be defective will be repaired or replaced. This warranty is void if the product is found to have been tampered with or misused by the purchaser beyond reasonable wear, and shall not apply if the product has been physically damaged intentionally or due to accident and/or neglect, including burns, cuts, water damage, mold, stains, or is otherwise abnormally soiled or unsanitary. If a heating pad or electric blanket is used with a memory foam mattress, it will void this warranty. It is incumbent on the consumer to protect the mattress with a stain resistant pad.
This warranty is valid only to the original purchaser of the product, who is the first purchaser of the product as indicated on the original sales receipt or invoice and who purchased the product from an authorized dealer as a new product. The original invoice is required and is the only acceptable proof of purchase, so please retain your original invoice. The warranty applies only when the product has been properly used by the original purchaser according to the care instructions. The Law Tag must not be removed from this product as it identifies the product regarding warranty. Removal of the Law Tag voids this warranty. This warranty gives you specific legal rights, and you may have other rights that vary from state to state.
